Refund Policy

Introduction
At YBB, we want you to be completely satisfied with your lure fishing gear purchase. This Refund Policy outlines the conditions under which refunds are available, the process to request a refund, and other important details. Please review this policy before initiating a return or refund request.
Eligibility for Refunds
Refunds are typically approved under the following circumstances:
  1. Defective or Damaged Items: If your product arrives with manufacturing defects, damage from shipping, or does not function as intended, please notify us within 14 days of delivery. We may require photos or additional details to verify the issue.
  1. Incorrect Items: If you receive an item that is not what you ordered, contact us within 7 days of delivery. We will arrange for a replacement and cover return shipping costs, or issue a full refund.
  1. Unwanted Items: You may request a refund for unused, unopened items in their original packaging within 30 days of delivery. However, return shipping costs will be your responsibility.
Note: Customized items, clearance products, and gift cards are non-refundable unless they are defective.
Refund Process
To request a refund, follow these steps:
  1. Contact Us: Reach out to our customer service team at [your email address] with your order number, a description of the issue, and (if applicable) photos of the product. Please include "Refund Request" in the subject line.
  1. Receive Approval: Our team will review your request within 2–3 business days. If approved, we will send you a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  1. Return the Item: Ship the item back to us using a trackable shipping method, clearly marking the package with the RMA number. We recommend insuring the shipment, as YBB is not responsible for items lost or damaged during return transit.
  1. Process the Refund: Once we receive and inspect the returned item (typically within 5–7 business days of delivery to our warehouse), we will process your refund.
Refund Methods and Timelines
  • Original Payment Method: Refunds are issued to the same payment method used for the purchase (e.g., credit card, PayPal). Processing times vary by payment provider but generally take 3–10 business days to appear in your account.
  • Store Credit: If you prefer, we can issue store credit for the full amount (including original shipping costs for defective items) instead of a refund to your payment method. Store credit never expires and can be used for future purchases on our website.
Non-Refundable Circumstances
Refunds will not be approved for:
  • Items returned after the eligible timeframe (30 days for unwanted items, 14 days for defects, 7 days for incorrect items).
  • Items that have been used, altered, or damaged due to improper use, neglect, or accidents.
  • Shipping costs for unwanted items (unless the return is due to our error).
  • Custom orders, clearance items, or gift cards (except for defective items).
Late or Missing Refunds
If you do not receive your refund within the expected timeframe, please check your bank or credit card statement first, as processing delays can occur. If the issue persists, contact our customer service team at [your email address] with your order number and refund confirmation details, and we will assist in resolving the problem.